Starbucks Introduces New Policy Mandating Purchases for Store Access

Monday, 13 January 2025, 23:09

Starbucks is implementing a new policy that requires customers to make a purchase if they want to stay in its stores. This change follows the reversal of its former open-door policy, prompted by past controversies. The coffee giant's new code of conduct aims to enhance store security and ensure a welcoming environment for paying customers.
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Starbucks Introduces New Policy Mandating Purchases for Store Access

Starbucks Enhances Store Policies

Starbucks is reversing its open-door policy after almost seven years, now requiring that people make a purchase if they wish to stay in its coffee shops or use the restrooms. The coffee giant announced that a new code of conduct will be posted in all company-owned North American stores. This new policy aims to create a comfortable environment for paying customers while addressing various issues that have arisen in the past.

Key Elements of the New Policy

  • Mandatory Purchases: Patrons must now buy something to remain in stores.
  • Code of Conduct: Bans on discrimination, harassment, and disruptive behaviors will be strictly enforced.
  • No Outside Drinks: Consumption of outside alcohol, smoking, vaping, and drug use is prohibited.
  • Protection Against Panhandling: The new rules are designed to minimize panhandling in store locations.

This significant shift in policy comes under the guidance of Brian Niccol, former Chipotle CEO, who has taken the reins to revitalize the Starbucks brand.


This article was prepared using information from open sources in accordance with the principles of Ethical Policy. The editorial team is not responsible for absolute accuracy, as it relies on data from the sources referenced.


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