Airlines Sued for Charging More for Windowless 'Window Seats'

Legal Action Against Airlines

United Airlines and Delta Air Lines are embroiled in class-action lawsuits filed in federal courts for charging premium prices for seats labeled as 'window seats' that lack actual windows. The law firm Greenbaum Olbrantz filed complaints on behalf of aggrieved passengers, who argue they would never have paid extra if aware that their designated window seats were merely situated next to opaque walls.

Passenger Expectations and Airline Policies

The lawsuits indicate a significant misunderstanding between airline policies and passenger expectations. Many travelers specifically seek out window seats for the enjoyment of aerial views and to mitigate in-flight anxiety. The complaints highlight that while competitors like American Airlines and Alaska Airlines provide clear indications at checkout about the lack of windows, both United and Delta have failed to disclose this crucial information.

• Passengers expect a view when they book a window seat.
• At least 1 million windowless seats have been sold by each airline.
• Basic fares do not allow complimentary seat selection.