E-Commerce Disruptions: How Shopify's Internet Outage Impacts Retailers

Monday, 1 December 2025, 20:06

E-commerce disruptions were evident as Shopify faced an internet outage affecting online retailers. The glitch hindered numerous merchants on Cyber Monday, a peak shopping day. Thousands reported login difficulties and issues with point-of-sale systems, raising concerns about operational efficiency during a critical sales period.

Cbsnews — E-Commerce Disruptions: How Shopify's Internet Outage Impacts Retailers

E-Commerce Disruptions: Shopify Outage Affects Retailers

E-commerce disruptions were apparent as Shopify faced an internet outage affecting online retailers on Cyber Monday, one of the biggest shopping days. Thousands of merchants reported significant challenges with accessing their accounts and processing transactions. The peak time for outage reports reached approximately 4,000, affecting many merchants' operations.

Details of the Incident

Shopify's services were temporarily interrupted, causing login issues and hindering in-person transaction processing.
Merchants heavily depend on Shopify’s technology to build online stores, manage inventory, and handle shipping tasks.
Many retailers faced challenges at a crucial time, raising concerns over sales and customer service.

Shopify's response included updates on its status page, urging users to remain patient as technicians worked to resolve the issues. The incident highlights the vulnerabilities of e-commerce systems during peak periods.

This article was prepared using information from open sources in accordance with the principles of Ethical Policy. The editorial team is not responsible for absolute accuracy, as it relies on data from the sources referenced.