How Amazon Customers Can File Refund Claims for $2.5 Billion FTC Settlement

Wednesday, 7 January 2026, 20:30

Amazon customers can now file refund claims as part of the $2.5 billion settlement with the FTC. The settlement addresses deceptive enrollment practices in Amazon Prime. Customers eligible for refunds can navigate the process easily. Here’s how to file a claim for your refund.

Cbsnews — How Amazon Customers Can File Refund Claims for $2.5 Billion FTC Settlement

The $2.5 Billion FTC Settlement Overview

Amazon customers can now file a claim under its $2.5 billion settlement with the Federal Trade Commission (FTC), resolving allegations of deceptive enrollment practices in the retailer's Prime shopping service.

How to File a Claim

Visit the settlement website to file your claim.
Bare in mind that millions of eligible customers will receive automatic payments without needing to file a claim.
Some customers must submit claims to receive their refunds, as indicated on the site.

Key Details About the Settlement

As part of the September 2025 settlement, Amazon is offering $1.5 billion in refunds to eligible customers and also faces a $1 billion civil penalty. Although Amazon neither admitted nor denied the allegations within this settlement, customers can rest assured that they are entitled to receive their due payments.

This article was prepared using information from open sources in accordance with the principles of Ethical Policy. The editorial team is not responsible for absolute accuracy, as it relies on data from the sources referenced.