Consumers Prefer Human Interaction Over AI Customer Service in Recent Survey
Thursday, 11 July 2024, 21:30
Survey Reveals Consumer Preference Shift
The recent survey conducted by Gartner unveiled a notable consumer inclination towards traditional customer service methods over AI-driven assistance. With 53% of respondents indicating a willingness to switch service providers to avoid AI-driven interactions, the study sheds light on the desired human touch in customer service experiences.
Desired Human Interaction
The findings suggest a growing trend towards companies prioritizing personalized and human-centric support to retain customer loyalty and satisfaction.
This article was prepared using information from open sources in accordance with the principles of Ethical Policy. The editorial team is not responsible for absolute accuracy, as it relies on data from the sources referenced.