Privacy Policy

Effective Date: October 26, 2026

This Privacy Policy explains how Livarava Platform LLC ("LivaRava", "we", "us", or "our") collects, uses, shares, and protects personal data when you use our websites, applications, and services (collectively, the "Platform").

1. Personal Data We Collect

Depending on your use of the Platform, we may process:

  • Account information: Name, email address, contact details, and profile information.
  • User content: Documents, contacts, business records, and other information you create, upload, or manage.
  • Communications: Messages, requests, conversation history, and context used by our communication services and AI assistant.
  • Technical information: IP addresses, browser and device information, authentication records, and diagnostic logs.
  • Connected-service data: Information accessed through integrations you authorize.

Google integrations may access calendar information, events, and Google Search Console data relating to websites you are authorized to manage, depending on the permissions granted.

2. How We Use Personal Data

We process personal data to:

  • Provide, maintain, and improve the Platform.
  • Manage accounts and authenticate users.
  • Perform user-requested operations.
  • Enable authorized integrations and AI-assisted functionality.
  • Communicate with users and provide support.
  • Protect security and prevent misuse.
  • Comply with applicable legal obligations.

3. AI-Assisted Processing

LivaRava uses the OpenAI API to interpret requests and provide AI-assisted functionality. Information relevant to a requested operation, including connected-service data where necessary, may be transmitted to OpenAI for processing.

We seek to limit such processing to data necessary for the requested functionality. Conversation history and context may be stored within the Platform to support ongoing interactions.

OpenAI API data is not used to train generalized models by default. OpenAI may retain API data for abuse monitoring under its applicable data retention policies.

4. Google API Data

LivaRava accesses Google user data only with the user's authorization and within the permissions granted. Depending on the connected service, this may include Google Calendar information, calendar events, and Google Search Console data.

This data is used to provide requested integrations, retrieve relevant information, and perform authorized operations on the user's behalf.

Google user data may be processed through the OpenAI API when necessary to fulfill a user-requested AI-assisted operation, with the user's consent. Such data is not used to train or improve generalized AI or machine learning models.

Access credentials are stored securely. Users may disconnect their Google account to revoke further access. Previously stored data may remain in conversation history or other Platform records and may be deleted upon request, subject to applicable legal requirements.

We do not sell Google user data, use it for advertising, or permit unauthorized third-party access. Human access is restricted to circumstances permitted by Google's Limited Use requirements.

LivaRava's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy , including the Limited Use requirements, and the applicable Google Workspace API User Data and Developer Policy .

5. Sharing Personal Data

We may share personal data with providers supporting hosting, infrastructure, AI processing, communications, and security, only as necessary for the services they provide.

We may also disclose personal data where required by law. We do not sell personal data.

6. Data Retention

We retain personal data for as long as necessary to provide the Platform, fulfill the purposes described in this Policy, or comply with applicable legal obligations. Retention depends on the type of data, its purpose, and applicable requirements.

Account information and user content may be retained while the relevant account or content exists. Conversation history and associated context may remain stored with the corresponding conversation record. Not all conversation data has an automatic expiration period.

Disconnecting an integration prevents further access through that connection but may not delete data previously stored in the Platform, including conversation history. You may request deletion, subject to applicable legal exceptions.

7. Data Security

We use technical and organizational measures designed to protect personal data against unauthorized access, disclosure, alteration, and loss. OAuth credentials are protected through encryption and access controls. No electronic system is completely secure.

8. Your Privacy Rights

Depending on applicable law, you may request access to, correction or deletion of, or restriction of processing of your personal data. You may also object to certain processing, request data portability, or withdraw consent where processing relies on consent.

You may revoke Google permissions through your Google Account settings. To exercise your privacy rights, contact us using the details in Section 12. You may also lodge a complaint with a competent data protection authority.

9. Legal Bases for Processing

Where the General Data Protection Regulation (GDPR) applies, we rely on the following legal bases:

  • Contract: Providing accounts, requested services, integrations, and AI-assisted functionality.
  • Legitimate interests: Maintaining security, preventing misuse, and improving service reliability, where those interests are not overridden by your rights.
  • Legal obligations: Processing required by applicable law.
  • Consent: Processing activities requiring consent, which you may withdraw at any time.

Information necessary to provide requested services must be supplied for those features to function. Optional information is not required.

10. International Data Transfers

Personal data may be processed outside your country of residence, including in the United States and other countries where our service providers operate.

Where the GDPR applies, transfers outside the European Economic Area are subject to applicable legal requirements, including an adequacy decision or appropriate safeguards where required. Information about safeguards applicable to your data may be requested using the contact details below.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services or legal requirements. Updates will be published on this page with a revised effective date. Additional notice will be provided where required.

12. Data Controller and Contact

Livarava Platform LLC
1007 N Orange St. 4th Floor, Suite #4089
Wilmington, Delaware 19801
United States

Privacy inquiries and requests: privacy@livarava.com